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Americans with Disabilities Act Notice

In accordance with Title II of the Americans with Disabilities Act (ADA), Missoula County does not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

All public buildings owned by Missoula County include accessible features for people with disabilities. If you need assistance to access any courthouse service, please call 406-258-4877. Missoula County staff are happy to provide auxiliary aids and services.

Missoula County complies with Title I of the ADA and does not discriminate on the basis of disability in its hiring or employment practices. We follow all regulations issued by the U.S. Equal Employment Opportunity Commission. 

Upon request, the County will provide appropriate aids and services to ensure effective communication for individuals with disabilities. This may include:

  • Qualified sign language interpreters
  • Documents in Braille or large print
  • Audio formats or visual supports
  • Other methods as needed for individuals with speech, hearing, or vision impairments

The county also provides translation services for individuals with limited English proficiency.

The County will make reasonable modifications to policies and procedures to ensure equal access. For example, service animals are welcome in County offices, even where pets are generally not allowed.

Grievance Procedure

If you believe that a Missoula County program, service, or facility is not accessible to individuals with disabilities or you have experienced discrimination, you may file a grievance under the Americans with Disabilities Act.

Grievances may be submitted by email or mail. This helps us maintain a clear record of your concern and respond in a timely manner. Grievances should be submitted within 60 calendar days of the incident.

Note: Missoula County will not place a surcharge on individuals with disabilities to cover the cost of the accommodation or modification. The ADA does not require actions that would fundamentally alter programs or impose undue financial or administrative burden.

Grievances should be submitted in writing, and include the following information:

  • Your name, address, phone number, and email (if available)
  • Mailing address (optional)
  • The date and location of the issue
  • A description of the issue, including the county service, facility or communication that was impacted
  • If you requested accommodation

Please submit your grievance by email or mail:

Arwyn Welander, ADA Coordinator
Missoula County
200 West Broadway
Missoula, MT 59802
406-258-4879

You may also submit the form below.

Alternative submission methods (such as personal interviews or audio recordings) are available upon request for individuals with disabilities.

  • Within 15 calendar days, the ADA Coordinator will meet with the complainant to discuss the issue and potential resolutions.
  • Within 15 calendar days after the meeting, a written response (or alternative format) will be provided, outlining Missoula County’s position and proposed resolution.

If the response does not resolve the issue, an appeal may be submitted within 15 calendar days to:

Missoula County Board of Commissioners or Designee

  • A meeting will be scheduled within 15 calendar days.
  • A final response will be issued in writing (or alternative format) within 15 days after the meeting.
Requesting Accommodations

If you need an auxiliary aid or service, or a policy modification to participate in a County program, service, or activity, please submit your request as early as possible, at least 48 hours in advance of the scheduled event.

To request an accommodation, please call Arwyn Welander, ADA Coordinator at 406-258-4879.

Reporting an Accessibility Issue

If encounter a barrier to access in a Missoula County program, service, or activity, you may contact the ADA Coordinator directly to report the issue. If you encounter an issue on this website, please click here.

While this is not part of the formal grievance process, early reporting helps us address issues as quickly as possible. If you would like to file a formal grievance, please see the section below.

 
Disclaimer

Please note: The information and services on this page apply specifically to Missoula County Government operations. We are not responsible for enforcing ADA compliance in private businesses (including parking spots), housing complexes or public services managed by other entities, even if they are within the boundaries of Missoula County.

For those issues, we recommend contacting:

 

Submit a grievance

If you are filing this for someone else, include their name and relationship to you.

Summary of what happened, what service, program, facility or communication was impacted, and if you requested accommodations.